Utilisation Draft

Operations · Ifeoma Adeyemi — Delivery Ops·Source: Salesforce / Certinia·Refresh: Weekly

Definition

Billable hours as a percentage of available hours across consulting and delivery teams.

Formula

Billable Hours / (Available Hours − Approved Time Off) × 100

Source System

Salesforce / Certinia

Data Owner

Ifeoma Adeyemi — Delivery Ops

Refresh frequency

Weekly · last refresh 2026-05-15 20:21 UTC

Used in dashboards

Delivery Ops CockpitPractice P&L

Related KPIs

revenue-growthworkforce-cost

Known limitations

Draft — currently excludes apprentice cohort. Timesheets locked T+3, so the latest week is provisional.

Trend · last 10 periods

78.6%

Current period

Why did this move?

Two large EMEA programmes started ramp in April, lifting billable hours by ~9,400. Bench size reduced from 41 to 28 consultants.

AI Explanation

Utilisation is Billable hours as a percentage of available hours across consulting and delivery teams.

81%

Confidence Score

Solid

Composite of data quality, freshness, completeness and definition stability.

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